No Quibble Guarantee
For your extra peace of mind all purchases are covered by our 14 day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original packaging to ‘TOWSURE PRODUCTS LTD’ accompanied with the receipt / invoice and we will be pleased to offer you an exchange or refund - no hassles, for your total peace of mind.
Prices & VAT
All prices are displayed in £’s sterling and include VAT at 20%. The prices and terms & conditions set out in this website are correct at the time of publishing. On the rare occasion where there is an error with product details or pricing, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability. PLEASE NOTE: Although we aim to keep prices consistent with those printed in our catalogue, circumstances beyond our control (including changes in rates of taxation (e.g. VAT), currency fluctuations or inflationary cost increases) may cause price changes up or down.
Guarantee
All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.
Availability
We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.
Part Delivery / Damaged Goods
All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 72 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.
Returns Procedure
All products purchased from one of our superstores must be returned to the same superstore, and not sent to head office. This will enable us to deal with your return promptly. For your convenience, returned goods purchased by mail-order may be taken to a Towsure Superstore together with invoice and reason for return - the returned item/s and details will be forwarded to our Head Office where the refund/exchange will be processed. All goods returned must be clearly labelled and have full documentation enclosed including reason for return. All returnable goods must be reported to the company. Goods returned without any notice will not be accepted. Carriage charges are non refundable unless goods are faulty or have a manufacturing defect. A member of our customer services department will arrange for collection of the goods through our carrier, alternatively you may return them to one of our stores accompanied with your invoice. All other goods must be returned at the senders expense. If required, the company offers a collection service at a charge of £9.95 per parcel (up to a maximum of 30kg) from addresses on Mainland UK or the Isle of Wight. For collection from other locations / countries please call for a quote.
Specification
Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.
Returns Procedure
All products purchased from one of our superstores must be returned to the same superstore, and not sent to head office. This will enable us to deal with your return promptly. For your convenience, returned goods purchased by mail-order may be taken to a Towsure Superstore together with invoice and reason for return - the returned item/s and details will be forwarded to our Head Office where the refund/exchange will be processed. All goods returned must be clearly labelled and have full documentation enclosed including reason for return. All returnable goods must be reported to the company. Goods returned without any notice will not be accepted. Carriage charges are non refundable unless goods are faulty or have a manufacturing defect. A member of our customer services department will arrange for collection of the goods through our carrier, alternatively you may return them to one of our stores accompanied with your invoice. All other goods must be returned at the senders expense. If required, the company offers a collection service at a charge of £9.95 per parcel (up to a maximum of 30kg) from addresses on Mainland UK or the Isle of Wight. For collection from other locations / countries please call for a quote.
