Regulatory Information and Terms and Conditions of Use
Please read the following section carefully as it contains the conditions governing your use of the Club Care Insurance website www.clubcareinsurance.co.uk (the "Site").
Additional terms and conditions may apply to the products and services available through the Site. These will be drawn to your attention when you browse, apply for or purchase any product or service. By using this Site you agree to these conditions.
The Site is operated by Club Care Insurance. Club Care Insurance is a trading name of Vantage Insurance Services Limited (VISL).
Vantage Insurance Services Limited (VISL) of 41 Eastcheap, London EC3M 1DT (Co. Registration No. 3441136) is authorised and regulated by the Financial Conduct Authority (FCA). Our permitted business is arranging general contracts of insurance and our FCA reference No is 311541. These details can be verified on the FCA’s register by visiting the FCA’s website at www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.
AVAILABILITY OF SITE
Whilst every effort is made to ensure the Site’s availability, certain technical matters may be beyond our control and we cannot guarantee that you will have uninterrupted or error free access to the Site at all times. Access may be suspended or restricted to allow for repair or maintenance or for the introduction of new services.
USE OF PERSONAL INFORMATION
TRADEMARKS / OWNERSHIP OF MATERIALS
Images, logos, names, trademarks, copyright, design, graphical/text arrangements, database rights and other intellectual property rights that exist in the content of the Site are the proprietary marks of Club Care Insurance and/or any applicable relevant third party.
Unless otherwise agreed in writing nothing on the Site shall be deemed to confer on any person any licence or right to use any such image, logo, name or trademark and any such use may constitute an infringement of the rights of the holder.
The Site is intended for non-commercial personal use only. You may not commercially exploit, publish, distribute, extract, re-utilise or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) or use it in any other way other than in accordance with the limited use licence set out in our copyright notice.
PRODUCT TERMS AND CONDITIONS
The content of the Site does not constitute an offer by us to sell products and services. Your request to purchase a product or service will be subject to the terms and conditions of that product or service, which we may accept or reject.
The information and descriptions on the Site do not necessarily represent complete descriptions of all terms, conditions and exclusions and the precise cover provided (as applicable) shall be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.
We may provide links to other websites that are not under our control. These links are provided for your convenience. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.
SITE ACCESS AND PASSWORD USAGE
The Site is directed at those who can access the Site from the UK and is intended for use by UK residents only. Applications for products from non-UK residents will, unless otherwise stated, not be accepted.
To obtain access to certain online services you are given the opportunity to register with us. You are responsible for maintaining the confidentiality of your details and your password and for restricting access to your computer to prevent unauthorised access to your account. You accept responsibility for activities that occur under your account and you should take all steps to ensure your password is kept confidential. You agree to inform us immediately if you have reason to believe your password is being used in an unauthorised manner.
CREDIT CARD TRANSACTIONS
Please note, in the interest of data security we do not retain the details of your credit/debit card. Accordingly in event of cancellation, any refund we provide to you in respect of any product or service you have purchased will be made by cheque.
We will endeavour to provide accurate up to date information on the website. However, on occasion there may be a discrepancy in the price or type of product shown. In the event of such an occurrence, we reserve the right to cancel the contract, without any liability to you and a refund will be offered.
In no event shall we be liable to you or any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use this website.
Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules that we must comply with.
AMENDMENT TO THESE CONDITIONS OF USE
We reserve the right to amend the Site and conditions of use without notice from time to time. Any such amendment shall be effective once the revisions have been posted on this Site. The last update was made in July 2011.
If any of these provisions shall be unlawful, void or unenforceable for any reason the particular provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.
MONITORING OF TELEPHONE CALLS AND EMAILS
Telephone calls and email correspondence arising as a result of your access to the Site may be recorded for training purposes and to assist in the prevention of fraud. By using such communication methods you are consenting to such activities taking place.
JURISDICTION AND LAW
These conditions of use shall be governed by and construed in accordance with English law. Disputes arising here from shall be subject to the exclusive jurisdiction of the courts of English courts.
If you wish to contact us regarding any matter set out in these conditions you may do so by writing to us.
Shipping is free, and conducted same-day or next-day.
We hope that you are happy with the cover this policy provides. You have the right to cancel the policy at any time by sending us notice in writing. If you send notice in writing within 14 days of receiving the policy then we will return the premium in full. This is called the “cooling off period”. If you cancel at any other time, you will not be entitled to any refund of the premium.
To view our Key Protection Policy Wording please click here.
To view our Key Protection Policy Summary please click here.
Club Care Insurance
About Club Care Insurance
Club Care Insurance is the long established provider of insurance for members of The Camping and Caravanning Club. Club Care offers a broad range of insurances which have been created for members by members and are tailored to meet the specific needs of all those enjoying the outdoor leisure lifestyle.
You do not have to be a member of the Camping and Caravanning Club to purchase from Club Care, but members receive a discount on premiums plus a host of other benefits.
Club Care offers a friendly service with products designed for your camping and caravanning needs at competitive prices.
We are members of the Institute of Customer Service, the independent, professional membership body for customer service.
Club Care is committed to offering a range of services using our experience of over 30 years in this field. Our friendly and knowledgeable team of advisors are available to answer your enquiries Monday to Friday 9.00am to 5.30pm and Saturdays 9.00am to 12.00 noon and can be contacted on 01277 243060.
What our customers say...
"He (Lee) had gone the extra mile and dealt with my issue quickly, efficiently and with clarity".
Mrs Clews, Wolston in Coventry (touring caravan insurance customer)
"I wanted to say thank you for the speedily handling of my claim for which I received a cheque for my claim today. From my first inquiry to a couple of subsequent calls I have had to make, all your staff were very professional, courteous and I just wanted to acknowledge this, as people are always quick to complain but not to praise.Keep up the good work, I for one will be recommending your insurance to my friends and family".
Mrs. Wood, East Challow, Wantage
We've been supporting The Camping and Caravanning Club with a range of tailored services for many years.
We deliver excellent value and support services, and are always only a phone-call away!
Club Care Insurance is committed to offering their best price in our marketplace